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Frequently Asked Questions

Products & ServicesShipping & ProcessingPrivacy & SecurityGuarantees

Products & Services
What is your MOQ?
Our MOQ is 1 × 20ft container load of furniture. You can mix different products from our Triconville Product Line to fill up one full container.

How long does it take to receive an order once it is placed?
45 days for custom furniture and 1-2 weeks for Triconville Outdoor Product Line.

Does Triconville sell to Retail Customer?
No, for retail enquiries, please contact the nearest Triconville distributors. Should you need information about the distributor closer to your area please contact us at info(@)triconville.com

Do you provide Private Label manufacturing services and what are the conditions?
Yes besides manufacturing our own Triconville Outdoor Product Line, we do manufacture customer own designs, we are working with dozens of very reputable high-end brands in Europe and America whereby we produce products for such retailers / designers who prefer to have their own exclusive designed furniture manufactured. Yes, this is the subject to MOQ. Please contact our customer service for more details.

I am an Internal Designer /Architect /Project Manager currently working for Hotels / Residential Projects. Can you assist me with project Manager?
Yes, we have a dedicated team of drafters, designers and prototype engineers who are experienced in handling projects from 3D drawing to Mock up samples, we will guide you until the completion of whole project.

Does Triconville take custom orders?
Yes, we also revise your designs and provide our feedback for the betterment of the product.

Does the furniture come assembled or will I need to put it together?
Most of the furniture is knock-down but some are fully assembled, please check with Customer Service while ordering. The knock-down furniture could be assembled by Triconville team or by the customer himself by following the Instructions manual provided by Triconville.

Where can I find the dimensions of a piece of furniture?
All the product details including dimensions can be seen on the Catalog that you could receive, when requesting at info(@)triconville.com .

What is weathered resistant outdoor finish?
This is special finishing using PU based high quality finishing for outdoor use. This is exclusive to Triconville. This outdoor finish lasts for 3-5 years without any maintenance and It is recommended for high end residential and Hotel Projects where they do not want to maintain the outdoor finish every year. This is simply maintenance free.

Are your Cushions Waterproof?
Yes, our standard cushions are waterproof, it will have a waterproof liner inside to cover the foam. The foam has a bottom ventilation to enable breathing and avoid mold. The fabric is weather resistant.

Are factory tours available for potential buyers?
Factory visits are available and encouraged but it is recommended to email at  info(@)triconville.com for appointment first.

Shipping & Processing
Is your furniture ready to ship via any courier service like UPS, TNT or Fdx?
Yes, most of our products are ready to ship except some bulky items whereby you require private delivery services. This information is mentioned in our product catalog by each product.

Which port Triconville ships from?
We ship from Semarang port, Indonesia. We ship in 20ft, 40ft or 40ft HC containers. Sample products are available to review the product quality and design before purchasing in container loads. Our Customer Service can assist you with any shipping assistance you may require or information regarding freight.

Privacy & Security
PLEASE READ THE PRIVACY POLICY OF USE CAREFULLY BEFORE USING THIS SITE.

This Web site is owned by Triconville Indonesia. By accessing, viewing, or using this site you indicate your understanding of these Terms and Conditions of Use, and further agree to accept such Terms and Conditions of Use and to be legally bound by them.

Copyright
The content, graphics, design, pictures, images, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the site, except as allowed by our company is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site.

Consumer Policy
Triconville respects the privacy of our customers and the importance of the information they entrust to us. We may collect information that can identify your ("personal information"), such as your name and email address, when you provide it to us, or from our business partners. We may combine the personal information that we receive from different sources. Triconville may use information to fulfill your requests for products and services, to offer products and services that may be of interest to you and customize the advertising and content that you see may see on your emails. We take appropriate security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

Limited rights to use
The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution) unless prior consent is given.

Catalogs and Pictures
All pictures and content on this website is the sole property of Triconville Indonesia though all our dealers and representatives are entitled to use any/all of these images for any commercial purposes. We even provide High resolution pictures of all our products together all other necessary literature for marketing purposes.

Third party sites
This site contains links to other Internet Web sites for the convenience of users in locating information and services that may be of interest. You acknowledge that these third-party sites are maintained by persons or organizations which Triconville does not control, and Triconville expressly disclaims any responsibility for the content, the accuracy of the information and/or quality of products or services provided by or advertised on these third-party sites. Triconville does not control, endorse, promote, or have any affiliation with any other Web site unless expressly stated in the Site or in the other Web Site.

General Warranty Information

Our promise to you since 2003, Triconville has been dedicated to providing customers with quality products and exceptional service. Our exclusive warranty reaffirms that commitment to our valued clients. Please take the time to read.

All triconville furniture is warranted for 1 year against manufacturing defects. The warranty applies to:
The original owner/purchaser of the Product only.
Structural and Operational Parts.
Normal use of Product.

The furniture is free from defects in workmanship, materials and construction for one year from the date of Shipment. In the event that a defect is found, triconville will either repair or replace the defective item, at its discretion.Warranty does not cover damages to any product due to abuse, misuse, or any freight mishandling. In order to determine the most effective resolution to any warranty claim we will require pictures that demonstrate manufacturing defects.

What is Covered ?
Triconville will covers defects, if the products have issues with material, technical imperfections or construction issues. The product of triconville intends to get you a product free from blemishes and imperfections. If the furniture is delivered to you assembled, it should be put together securely and accurately. There should be no broken wood, glass or fixtures and no scratches. If the furniture is upholstered, your stitching should be clean and consistent, with no loose strings or saggy fabric. and if it doesn’t, we will either fix it or replace it.

Material warranties

  • Teak Wood - 5 year warranty
  • Powder coated aluminium frames - 5 years of warranty
  • Stainless Steel frames - 5 years of warranty
  • Ropes - 5 year warranty
  • Outdoor fabrics - 5 years of warranty
  • Ceramic Table Tops - 2 years of warranty
  • Foam - 1 year of warranty
  • Umbrella Frame/Pole - 1 Year Warranty
  • Cushions Stitching - 1 Year Warranty on Stitching
  • Outdoor Sling - 1 Year warranty
  • Fittings are third party components and usually have a one year warranty
  • .

This Warranty Does Not Apply to:

  • Damage caused by a carrier
  • Normal wear and tear, user abuse or acts or omissions of parties (including user modification).
  • C.O.M. (Customer's Own Material) specified by the customer.
  • Dramatic temperature variations or exposure to unusual conditions.
  • Changes in surface finishes, including colour fastness due to ageing or exposure to UV.
  • Small cracks and Color Deterioration in Wood with time.

Natural variations occurring in wood shall not be considered defects and triconville does not guarantee the colour fastness or matching of the colours, grains or textures, or surface hardness of such materials.

On claiming for a defect in triconville furniture, we will require photos of the defect so that we can determine the extent of the defect and determine the most efficient solution to resolving the problem. The photos need to be emailed to info@triconville.com for evaluation.

Triconville Team
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