Frequently Asked Questions

Products and ServicesShipping & ProcessingPrivacy and SecurityGuarantees


What is your MOQ?

Our MOQ is 1 × 20ft container load of furniture. You can mix different products from our Triconville Product Line to fill up one full container.

How long does it take to receive an order once it is placed?

45 days for custom furniture and 1-2 weeks for Triconville Outdoor Product Line.

Does Triconville sell to Retail Customer?

No, for retail enquiries, please contact the nearest Triconville distributors. Should you need information about the distributor closer to your area please contact us at info(@)triconville.com

Do you provide Private Label manufacturing services and what are the conditions?

Yes besides manufacturing our own Triconville Outdoor Product Line, we do manufacture customer own designs, we are working with dozens of very reputable high-end brands in Europe and America whereby we produce products for such retailers / designers who prefer to have their own exclusive designed furniture manufactured. Yes, this is the subject to MOQ. Please contact our customer service for more details.

I am an Internal Designer /Architect /Project Manager currently working for Hotels / Residential Projects. Can you assist me with project Manager?

Yes, we have a dedicated team of drafters, designers and prototype engineers who are experienced in handling projects from 3D drawing to Mock up samples, we will guide you until the completion of whole project.

Does Triconville take custom orders?

Yes, we also revise your designs and provide our feedback for the betterment of the product.

Does the furniture come assembled or will I need to put it together?

Most of the furniture is knock-down but some are fully assembled, please check with Customer Service while ordering. The knock-down furniture could be assembled by Triconville team or by the customer himself by following the Instructions manual provided by Triconville.

Where can I find the dimensions of a piece of furniture?

All the product details including dimensions can be seen on the Catalog that you could receive, when requesting at info(@)triconville.com .

What is weathered resistant outdoor finish?

This is special finishing using PU based high quality finishing for outdoor use. This is exclusive to Triconville. This outdoor finish lasts for 3-5 years without any maintenance and It is recommended for high end residential and Hotel Projects where they do not want to maintain the outdoor finish every year. This is simply maintenance free.

Are your Cushions Waterproof?

Yes, our standard cushions are waterproof, it will have a waterproof liner inside to cover the foam. The foam has a bottom ventilation to enable breathing and avoid mold. The fabric is weather resistant.

Are factory tours available for potential buyers?

Factory visits are available and encouraged but it is recommended to email at  info(@)triconville.com for appointment first.

Where is your Factory and corporate office located?

See our contact page.

Is your furniture ready to ship via any courier service like UPS, TNT or Fdx?

Yes, most of our products are ready to ship except some bulky items whereby you require private delivery services. This information is mentioned in our product catalog by each product.

Which port Triconville ships from?

We ship from Semarang port, Indonesia. We ship in 20ft, 40ft or 40ft HC containers. Sample products are available to review the product quality and design before purchasing in container loads. Our Customer Service can assist you with any shipping assistance you may require or information regarding freight.

How do I pay for my order?

We accept LC at sight and Bank Transfer.

PLEASE READ THE PRIVACY POLICY OF USE CAREFULLY BEFORE USING THIS SITE.

This Web site is owned by Triconville Indonesia. By accessing, viewing, or using this site you indicate your understanding of these Terms and Conditions of Use, and further agree to accept such Terms and Conditions of Use and to be legally bound by them.

Copyright

The content, graphics, design, pictures, images, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the site, except as allowed by our company is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site.

Consumer Policy

Triconville respects the privacy of our customers and the importance of the information they entrust to us. We may collect information that can identify your (“personal information”), such as your name and email address, when you provide it to us, or from our business partners. We may combine the personal information that we receive from different sources. Triconville may use information to fulfill your requests for products and services, to offer products and services that may be of interest to you and customize the advertising and content that you see may see on your emails.  We take appropriate security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

Limited rights to use

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution) unless prior consent is given.

Catalogs and Pictures

All pictures and content on this website is the sole property of Triconville Indonesia though all our dealers and representatives are entitled to use any/all of these images for any commercial purposes. We even provide High resolution pictures of all our products together all other necessary literature for marketing purposes.

Third party sites

This site contains links to other Internet Web sites for the convenience of users in locating information and services that may be of interest. You acknowledge that these third-party sites are maintained by persons or organizations which Triconville does not control, and Triconville expressly disclaims any responsibility for the content, the accuracy of the information and/or quality of products or services provided by or advertised on these third-party sites. Triconville does not control, endorse, promote, or have any affiliation with any other Web site unless expressly stated in the Site or in the other Web Site.

Disclaimer

Under no circumstances, including, but not limited to, negligence, shall Triconville be liable for any direct, indirect, special, incidental or consequential damages including, but not limited to, loss of data or profit arising out of the use or the inability to use the materials even if Triconville has been advised of the possibility of such damages. Your use of this Site is at your own risk. We will ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

 Triconville warrants that its products are free of any manufacturing or material defect. As a dealer you are entitled to ask for any replacement part or product which you might receive by any odd reason within ONE YEAR from the date of delivery.

  • Triconville cannot be held responsible for damages within the container or due to improper handling or storage.
  • On client-designed, Contract custom-made furniture, we cannot always guarantee the furniture performance and, as such, all custom designs should be carefully considered BY CLIENT prior to manufacture.
  • Massively thick/heavy furniture items are likely to experience natural cracking. All knock-down items will come with assembly instructions, fixings and we will provide touch-up kits with all large orders, to help the installers on site deal with any scratches, marks, etc.

Triconville Team
Get In touch